SUBSCRIPTION FAQ’S

IS THERE A MINIMUM PERIOD FOR SUBSCRIPTIONS?

Our minimum subscription period is 3 months (6 months for quarterly subscriptions). We require 1 months written notice of your wish to cancel during which time you’ll receive your final shoot.

i’m nervous about committing to your minimum subscription period. WHAT SHOULD I DO?

We totally understand! If you’re unsure whether a subscription’s the right way to go for your business, we encourage you to begin with a one-off shoot. This will help you decide whether an occasional one off shoot will suffice or whether a regular supply of fresh content is more suitable. Feel free to drop us a line if you need help deciding!

HOW DO I PAY FOR MY SUBSCRIPTION?

Your first payment will be deducted when you purchase your subscription. Subsequent deductions will be made automatically on the same date, either monthly or quarterly based on your chosen subscription frequency.

HOW DO WE SCHEDULE SUBSCRIPTION SHOOTS?

Once you’ve purchased your subscription, we’ll arrange a date to meet and chat about your brand and it’s requirements. This is also when we’ll schedule the shoots of our minimum subscription periods. Assuming you wish to continue your subscription past the minimum period, we’ll contact you to schedule the next shoot when we send the gallery link to you from your final shoot of the minimum period.

CAN my subscription shoots be split?

Should you purchase our Growing Business or Influencer subscription packages you’re very welcome to split the shoot time in half. Perhaps schedule one shoot for the beginning of the month and the other for half way through. The choice is yours however the full shoot time must be used in that month or it will be forfeited.

CAN I UPGRADE OR DOWNGRADE MY SUBSCRIPTION?

Absolutely! If you’re finding you need more or less images than you anticipated when purchasing your subscription, simply let us know and we’ll give you instructions on how to facilitate this change.

HOW DO I CANCEL MY SUBSCRIPTION?

Firstly, please don’t feel awkward about telling us you’d like to cancel your subscription! The nature of these subscriptions is that there’ll come a time when you have enough images to use and are ready to cancel. Simply drop us a line and we’ll take care of the rest. Please remember that we require 1 month’s written notice to cancel. The subscription will cease one month from the date we receive your notification.

Feel free to contact us if you have any questions we haven’t covered here.